This issue has been deemed by the developers to be a general support query. To facilitate discussions around development and development-related topics, support queries should be posted to our Community Forum, accessible at https://discuss.getsol.us

We encourage you to post your support query on our Community Forums to enable our community to assist you to resolve your issue. You can sign in to our Community Forums with a multitude of supported authentication systems, which includes your Solus Development Tracker (Phabricator) account, GitHub account, or traditional sign-up via email and password.

Should you consider your issue / support query to be urgent, you can also attempt to use our support-specific IRC channel with the pre-installed IRC client (Hexchat or Konversation based on your installed Solus edition). You may find more details at https://getsol.us/articles/contributing/getting-involved/en/#irc