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HP Office Jet 4500 won't print.
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Description

When attempting to print on an hp office jet 4500 it immediately says "Printing stopped" right after I start a job. It was working before just fine when I first installed Solus on this computer, so I really can't figure out whats changed. Nothing new has been installed minus the updates. Tested with new ink same issue. Attached is the troubleshoot file.

Event Timeline

Riokei created this task.May 11 2017, 7:37 PM

I really hate to sound impatient but this issue is on my parents computer and they are unable to use their printer and have been unable to for weeks now. I've tried changing the ink but that hasn't fixed it either.

You could try removing and readding the printer (I assume you have hplip installed already)...have heard of that fixing some non-printing issues

Okay that seems to have fixed it thanks!

BRM added a subscriber: BRM.May 29 2017, 3:46 PM

The issue was that the print was automagically (god knows why) disabled. It happened on my aunt's desktop as well and all I had to do was reactivate it. That's why readding it works.

DataDrake closed this task as Resolved.Jul 20 2017, 1:36 AM
DataDrake claimed this task.